QUESTION: What methods of payment do you accept?

ANSWER: All prices shown are in Australia dollars and are the total price including GST for Australian buyers.  There are no added costs.

Payment methods accepted-

We accept Visa & Mastercard through CommWeb (Commonwealth bank) or Paypal.  You can also checkout using your Paypal account if you have one.

We also accept direct deposit payments (details are provided when checking out).

QUESTION: When will I receive my Product Key Purchase?

ANSWER:  If not listed as an instant email delivery others are emailed within 1-24 business hours excluding weekends and public holidays.

QUESTION: What should I do if I don’t receive an email?

ANSWER: Please contact us if you have not received your delivery email within 24 business hours after first checking your emails spam and junk folder.

QUESTION: What is your return policy?

ANSWER: There are no refunds or returns once a license has been emailed to the buyer.

Before purchasing we recommend the following:

Review the System Requirements and ensure you know exactly what software or programmes you will receive and their expected performance.

QUESTION: What do I do if I can’t install or activate my software?

ANSWER: Common install and activation problems can occur if you have a previous or trial version currently installed on your computer.  Uninstall these and try a clean install.

If necessary turn off any firewalls which may be preventing the installation and antivirus software.

Ensure the product key when inserted has no errors.

If you receive an "Invalid Key" message please contact us so we can check that there was no errors in the product key provided you. 

QUESTION: Do you provide a warranty?

ANSWER: Software Site warrants that all product keys provided will activate and validate with their respective manufacturers. We do not warrant any manufacturers software program, successful downloads, running of the software on your computer or any other technical problem that inhibits the downloading or running of the software program for which the license was purchased for.  We do not own nor do we sell any software program as it remains the property of the publisher we can only guarantee that the license purchased is valid to activate the software program it was purchased for.

QUESTION: Do you ship packages or media with downloaded purchases?

ANSWER: Downloaded software includes only the product key or serial number purchased that is sent via email along with the download link.  No retail box or package will be shipped to customers purchasing a download.

QUESTION: Will the product key activate the trial version I already have installed on my computer.

ANSWER: Most retail versions will activate currently installed trial versions however licenses distributed as oem, education and computer programmers versions cannot activate the installed retail trial version.  Licenses can only activate the program application and version they are distributed for otherwise an invalid key response will be displayed or some other error message.

QUESTION: Can I use the license key to renew my current subscription?

ANSWER:    Yes the licenses can be used to renew your existing subscription or to start a new subscription.

QUESTION:  I still have weeks/months left in my current subscription.  Can I purchase in advance at the special price?

ANSWER:  Yes you can purchase now and activate your license key at a later date.  The subscription period only begins when you activate the software.

QUESTION:  Are the license key Australian license

ANSWER:  Yes the product keys are Australian license keys which are used in Au/NZ region.  Once activated, you can use them overseas as you travel.

QUESTION: Why am I receiving an invalid key error message when inserting my product key.

ANSWER:

1. Please ensure you do not already have a previously installed version on your computer and if so uninstall.

2. Please ensure you have downloaded the correct product version as product keys will only activate the version they are issued for.

3. Please check that you have inserted the correct product key with no errors.

4. If all the above fail please contact us and send a screenshot of the inserted product license and the resulting error message so we can investigate the issue and refund or replace with another license if necessary. 

QUESTION: I purchased a product key and cannot download the program can I get a refund.

ANSWER: No. We make no guarantees that any user can download any software program successfully and not encounter any problems.  It is the buyers responsibility to ensure that their computer meets all the system requirements to install the chosen application.  Most links provided to download the software program are the manufacturers official download site.  We are not responsible for anyones computer problems that may be encountered downloading and installing a program.  We only sell the license to activate the chosen software application and warrant that the program will activate with the license we provided. 

QUESTION: Do you guarantee that the program will download and operate on my computer.

ANSWER: No. We cannot make any such guarantee.  We do guarantee that the product key you purchase is a genuine and valid and will activate the program it was distributed for. 

QUESTION: How can I contact you if I have a question that is not addressed here?

ANSWER: We are committed to our customers as our reputation clearly reflects.  If you have a question, email us at buy@cheapasales.com  We respond to all emails within 24 hours, usually within hours. Although you can also phone us business hours we prefer to answer emails so we can keep track and have a record of the problem through an email thread which we can refer to.