Desktop

Computer and processor

Windows OS: 1.6 GHz or faster, 2-core. 2 GHz or greater recommended for Skype for Business

macOS: Intel processor

Memory

Windows OS: 4 GB RAM; 2 GB RAM (32-bit)

macOS: 4 GB RAM

Hard disk

Windows OS: 4 GB of available disk space

macOS: 10 GB of available disk space; HFS+ hard disk format (also known as macOS Extended) or APFS

Updates may require additional storage over time.

Display

Windows OS: 1280 x 768 screen resolution (32-bit requires hardware acceleration for 4K and higher)

macOS: 1280 x 800 screen resolution

Graphics

Windows OS: Graphics hardware acceleration requires DirectX 9 or later, with WDDM 2.0 or higher for Windows 10 (or WDDM 1.3 or higher for Windows 10 Fall Creators Update). Skype for Business requires DirectX 9 or later, 128 MB graphics memory, and 32-bits-per-pixel-capable format.

macOS: No graphics requirements.

Operating system

Windows OS: Windows 10 SAC, Windows 8.1, Windows Server 2019 or Windows Server 2016. Please note Office 365 ProPlus will be supported on Windows Server 2016 through October 2025.

macOS: One of the three most recent versions of macOS. When a new version of macOS is released, the macOS requirement becomes one of the then-current three most recent versions: the new version of macOS and the previous two versions.

For the best experience, use the most current build of any operating system specified above. Product functionality and feature availability may vary on older systems (Search Lifecycle Policy).

Browser

The current version of Microsoft Edge, Internet Explorer, Safari, or Chrome. Most Office 365 apps also work with the latest version of Firefox; however, Firefox does not support all Microsoft Teams meeting features. Get more details

.NET version

Windows OS: Some features may require .NET 3.5 or 4.6 and higher to also be installed. Microsoft Teams requires 4.6 or higher.

Other

Video calls & meetings:

For a better experience with video calls and online meetings, we recommend using a computer that has a 2.0 GHz processor and 4.0 GB RAM (or higher). The optional Blur my background video effect requires a processor with Advanced Vector Extensions 2 (AVX2) support. See Hardware decoder and encoder driver recommendations for a list of unsupported decoders and encoders.

Teams requires a USB 2.0 video camera, a microphone, and an audio-output device in order to utilize its full range of calling and meeting features.

Teams live events:

If you are producing a Teams live events, we recommend using a computer that has a Core i5 Kaby Lake processor, 4.0 GB RAM (or higher) and hardware encoder. See Hardware decoder and encoder driver recommendations for a list of unsupported decoders and encoders.

Mobile Apps

Processor

iOS: N/A

Memory

iOS: N/A

Android: 1 GB

Operating system

Windows: Office Mobile applications (Word, Excel, PowerPoint, OneNote, Outlook Mail, and Outlook Calendar) require a supported version of Windows 10 Mobile running on a supported device.

iOS: Office for iPad® and iPhone® (including Outlook for iOS on iPad® and iPhone®) requires iOS 12.0 or later. Office for iPad Pro™ requires iOS 11.0 or later. Office is supported on the two most recent versions of iOS. When a new version of iOS is released, the Office Operating System requirement becomes the two most recent versions: the new version of iOS and the previous version.

Android: Office for Android can be installed on tablets and phones running any of the supported versions of Android and have an ARM-based or Intel x86 processor. Starting on July 1, 2019, support will be limited to only the last four major versions of Android.

Product functionality and feature availability may vary on older systems. For the best experience, use the latest version of any operating system specified above.

Browser

Safari and Chrome: Office 365 and Office 2019 are designed to work with the current version of the Safari and Chrome browsers.

Microsoft Edge: Office 365 and Office 2019 are designed to work with the latest version of the Microsoft Edge browser. Microsoft Edge browser updates are available through the Windows Servicing branches. Office might continue to work with versions of the Edge browser older than the latest branch, but Office can’t provide any guarantees.

Internet Explorer: Office 365 and Office 2019 are designed to work with Internet Explorer 11. We recommend that you upgrade to Internet Explorer 11, if you are using an earlier version. Office might continue to work with versions of Internet Explorer other than Internet Explorer 11, but Office can’t provide any guarantees.

Firefox: Most Office 365 apps and Office 2019 are designed to work with the current version of Firefox. However, Firefox does not fully support Microsoft Teams meetings.

Microsoft Teams meetings are fully supported on the latest versions of Microsoft Edge and Google Chrome. For more details on browser support for Teams meetings, see Limits and specifications for Microsoft Teams: Browsers

QUESTION: What methods of payment do you accept?

ANSWER: All prices shown are in Australia dollars and are the total price including GST for Australian buyers.  There are no added costs.

Payment methods accepted-

We accept Visa & Mastercard through CommWeb (Commonwealth bank) or Paypal.  You can also checkout using your Paypal account if you have one.

We also accept direct deposit payments (details are provided when checking out).

QUESTION: When will I receive my Product Key Purchase?

ANSWER:  If not listed as an instant email delivery others are emailed within 1-24 business hours excluding weekends and public holidays.

QUESTION: What should I do if I don’t receive an email?

ANSWER: Please contact us if you have not received your delivery email within 24 business hours after first checking your emails spam and junk folder.

QUESTION: What is your return policy?

ANSWER: There are no refunds or returns once a license has been emailed to the buyer.

Before purchasing we recommend the following:

Review the System Requirements and ensure you know exactly what software or programmes you will receive and their expected performance.

QUESTION: What do I do if I can’t install or activate my software?

ANSWER: Common install and activation problems can occur if you have a previous or trial version currently installed on your computer.  Uninstall these and try a clean install.

If necessary turn off any firewalls which may be preventing the installation and antivirus software.

Ensure the product key when inserted has no errors.

If you receive an "Invalid Key" message please contact us so we can check that there was no errors in the product key provided you. 

QUESTION: Do you provide a warranty?

ANSWER: Software Site warrants that all product keys provided will activate and validate with their respective manufacturers. We do not warrant any manufacturers software program, successful downloads, running of the software on your computer or any other technical problem that inhibits the downloading or running of the software program for which the license was purchased for.  We do not own nor do we sell any software program as it remains the property of the publisher we can only guarantee that the license purchased is valid to activate the software program it was purchased for.

QUESTION: Do you ship packages or media with downloaded purchases?

ANSWER: Downloaded software includes only the product key or serial number purchased that is sent via email along with the download link.  No retail box or package will be shipped to customers purchasing a download.

QUESTION: Will the product key activate the trial version I already have installed on my computer.

ANSWER: Most retail versions will activate currently installed trial versions however licenses distributed as oem, education and computer programmers versions cannot activate the installed retail trial version.  Licenses can only activate the program application and version they are distributed for otherwise an invalid key response will be displayed or some other error message.

QUESTION: Can I use the license key to renew my current subscription?

ANSWER:    Yes the licenses can be used to renew your existing subscription or to start a new subscription.

QUESTION:  I still have weeks/months left in my current subscription.  Can I purchase in advance at the special price?

ANSWER:  Yes you can purchase now and activate your license key at a later date.  The subscription period only begins when you activate the software.

QUESTION:  Are the license key Australian license

ANSWER:  Yes the product keys are Australian license keys which are used in Au/NZ region.  Once activated, you can use them overseas as you travel.

QUESTION: Why am I receiving an invalid key error message when inserting my product key.

ANSWER:

1. Please ensure you do not already have a previously installed version on your computer and if so uninstall.

2. Please ensure you have downloaded the correct product version as product keys will only activate the version they are issued for.

3. Please check that you have inserted the correct product key with no errors.

4. If all the above fail please contact us and send a screenshot of the inserted product license and the resulting error message so we can investigate the issue and refund or replace with another license if necessary. 

QUESTION: I purchased a product key and cannot download the program can I get a refund.

ANSWER: No. We make no guarantees that any user can download any software program successfully and not encounter any problems.  It is the buyers responsibility to ensure that their computer meets all the system requirements to install the chosen application.  Most links provided to download the software program are the manufacturers official download site.  We are not responsible for anyones computer problems that may be encountered downloading and installing a program.  We only sell the license to activate the chosen software application and warrant that the program will activate with the license we provided. 

QUESTION: Do you guarantee that the program will download and operate on my computer.

ANSWER: No. We cannot make any such guarantee.  We do guarantee that the product key you purchase is a genuine and valid and will activate the program it was distributed for. 

QUESTION: How can I contact you if I have a question that is not addressed here?

ANSWER: We are committed to our customers as our reputation clearly reflects.  If you have a question, email us at buy@cheapasales.com  We respond to all emails within 24 hours, usually within hours. Although you can also phone us business hours we prefer to answer emails so we can keep track and have a record of the problem through an email thread which we can refer to.